01 / 06
Domestic Dehumidifiers
£98.00 service fee
Internal parts included
Includes the diagnostic fee, labour and the cost of any internal replacement parts needed for the repair.
View dehumidifier service
ECOAIR SERVICE & SUPPORT
Ad Hoc Service & Repair.
If your EcoAir appliance develops a fault, or you would like to maintain its performance after the warranty period, our Ad Hoc Service offers professional diagnostics and repair support to help extend its useful life.
Please complete the form and wait for confirmation from our support team before purchasing a service.
1-year repaired-parts warrantyCoverage starts from the date the repaired appliance is dispatched.
Clear service pricingKnow whether replacement internal parts are included or quoted separately.
EcoAir technician supportRepair and maintenance support for a range of EcoAir appliances.
CHOOSE YOUR APPLIANCE
Find the right repair service.
All six service fees include diagnostics and labour. Replacement parts are included for some appliance types and quoted separately for others.
02 / 06
Portable Air Conditioners
£82.80 service fee
Replacement parts extra
Includes diagnostics and labour. If internal parts are required, we will request approval and separate payment before repairing the unit.
View air conditioner service
03 / 06
Fans
£49.00 service fee
Replacement parts extra
Includes diagnostics and labour. Any internal replacement parts will be quoted for approval and paid for before repair work proceeds.
View fan service
04 / 06
Droid Dehumidifier
£420.00 service fee
Internal parts included
Includes the diagnostic fee, labour and any internal parts that need to be replaced during the repair.
View Droid service
05 / 06
Air Purifier & AVS
£120.00 service fee
Internal parts & filters included
Includes diagnostics, labour and the cost of any internal parts and filters that need to be replaced.
View AVS service
06 / 06
Vesto
£40.00 service fee
Internal parts included
Includes the diagnostic fee, labour and any internal parts that need to be replaced during the repair.
View Vesto serviceFees shown are for the specified service. Please check individual product pages for model-specific exclusions, collection charges and current purchasing availability.
BEFORE YOU PURCHASE
How the repair process works.
Four straightforward steps to get your EcoAir appliance assessed and repaired.
01
Complete the form
Submit the Ad Hoc Service & Repair Form with all necessary appliance and fault details.
02
Select your service
Identify the correct appliance service option using the six service cards above.
03
Wait for confirmation
Our support staff will review the information and confirm how to proceed.
04
Arrange the return
Follow the team's instructions and select an applicable collection or delivery option, or arrange your own transport.
RETURNING YOUR APPLIANCE
Collection & delivery options.
EcoAir offers the following services for eligible Mainland UK addresses and models. Select an option only after your service request has been confirmed.
Local Shop Collection & Delivery
For listed compatible models, drop off your appliance at a participating local collection point.
View eligible models & details →£20.40
Home Collection & Delivery
Home collection and return for listed compatible appliances at eligible Mainland UK addresses.
View eligible models & details →£32.80
PAC Home Collection & Delivery
A collection option listed for portable air conditioners. Confirm eligibility and terms with our team first.
View PAC delivery details →£99.96
Important collection & delivery information
EcoAir cannot provide its collection and delivery service for the Republic of Ireland, Northern Ireland or Europe. Customers in these regions must arrange their own transport. Mainland UK availability is subject to the specific service and model. Some products, including portable air conditioners, may have additional transport restrictions or customer-paid shipping requirements; please follow the instructions on the relevant product page and confirm arrangements with our support team.
AFTER YOUR REPAIR
1-year warranty on repaired parts.
Once your Ad Hoc Service & Repair is complete, EcoAir provides a 1-year manufacturer's warranty on the repaired parts inside the unit. Cover starts from the date your repaired appliance is dispatched. Check the applicable product service terms for any exclusions.
WE'RE HERE TO HELP
Speak to our support team.
Questions about the process, service fees or what is included? Our team can help before you book.
Email: support@ecoairgb.com
Telephone: 020 8459 2458
Technical Support: Press 3
Opening hours: Monday to Friday, 10:00 am–5:00 pm
Ready to get started? Complete the form first, then wait for EcoAir's confirmation.
Start your service request